Return and Exchange
FinsOutlet wants you to be fully satisfied with your purchase. According to FinsOutlet.com policy we accept exchanges in new and unused condition, with tags intact and packaging included within 25 days of the order shipment date.
In case of exchange you will be responsible for the round trip shipping costs of the item to our workshop and back to your address. The costs depend on the item you want to return.You can find all shipping rates at your local post-office. Payment fees are non-refundable.
How to make an Exchange
- Contact our customer support team by sending an email to support@finsoutlet.com
- Receive a confirmation from us as well as the address where to send the parcel.
- Choose the new item for the exchange. In the case the item cost more than the item for the exchange make a payment.
- Ship the item to our warehouse
- Wait for us to receive and check the product
- We confirm the item is in unused condition and has no damages.
- We send a confirmation and the exchange becomes possible.
Returns
Most of our products are custom made to order / not sold on trial basis and are therefore; non-returnable.
Cancellation and full refund of an order can only be made within the initial 24 hours after the order was placed.
To start a refund please contact our support team.
Item sent in different color
Due to the high demand we don’t always have all the colors in stock. If you order the color that is out of stock we’ll send the color we have. This mainly applies to masks, and in very rare cases to bags.